Refund Policy
Last updated: July 2026
Credit Purchases
Credit purchases are generally non-refundable, as credits provide immediate access to the service. If you experience a technical issue that prevents you from using your credits, please contact us and we will review your case.
Duplicate or Erroneous Charges
If you are charged incorrectly or for a duplicate transaction, we will issue a full refund within 7 business days after verification.
Service Downtime
In the event of extended service unavailability (exceeding 48 hours), affected users may request a pro-rated refund or credit restoration.
How to Request a Refund
Contact us via WhatsApp at +62 851-9920-8988 with your order details and reason for the refund request. We aim to respond within 24 hours.